MWL Lettings & Property Management
MWL Landlord Switch Service - Thinking of Switching from your current agent? Contact us about our special switch offer - switch@mwllettings.co.uk
Peace of Mind
We provide a range services to ensure that you get value for your money. We ensure your property is professionally managed and that all aspects of the Lettings procedure are adhered to. This gives you peace of mind by ensuring your investment is working to its potential.
As part of our service to our clients we can help in all aspects of the letting and management process. This includes; maintenance of your property, ensuring that all your legal obligations are adhered to, ensuring annual checks and certificates are all up to date and in place. Allowing you to take a step back assured that your property is being professionally managed at all times.
Along with our Flat and House Letting Department, we also have a dedicated HMO Department. Within this HMO Department we manage a large portfolio of HMO Properties around Swindon and surrounding areas. If you have a HMO property or maybe thinking of investing in one, please contact our us to discuss the options we can provide to you. For more information call our team on 01793 200147 or email info@mwllettings.co.uk
Tenants
All tenants are provided with a dedicated number to contact our office to report any faults or repairs that are required at the property.
We have a range of trades people who we can call upon to carry out any repairs or maintenance to a property.
We can also provide a range of other services to our clients which include EPC Certificates, Gas safety Checks, Electrical Checks along with a heating and boiler maintenance programme, at a very competitive price.
We are here to provide you with the service you need and except when letting your property. This is the same if you have one property or a large portfolio of investment properties. OIur range of dedicated services will manage them all in the best possible way.
We Buy Properties
Have a House or Flat to sell? we buy properties in any condition and offer a fast service - contact Roxanne for more information and to arrange a Free valuation - sellmyhousenow@mwllettings.co.uk
Our Complaint Procedure
We are committed to providing a high-quality service to all our Landlords and Tenants. If something goes wrong, we need you to tell us about it for us to help put it right and also to help us improve our standards.
If you do have a complaint, please contact us with the details, which you can do by emailing us via any of the emails listed on our web site or use our contact page. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the property ombudsman. We are members of the PRS - Property Redress Scheme.
If you do raise a complaint, this is our procedure:
1. Where your complaint is made verbally you will be asked to send us this in writing. This can be in the form of a letter or email. This should be addressed in the first instance to the person you have been dealing with.
2. Once we have received a written summary of the complaint, we will acknowledge receipt within 2 working days. Your complaint will then be investigated and reviewed, and we will reply back to you within 14 working days of sending the acknowledgement letter.
3. If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place for you.
4. We will write to you within 14 working days of receiving your request for a review, confirming our final viewpoint on the matter.
5. If you feel that your complaint has not been addressed adequately then you may refer your complaint to Property Redress Scheme:
Property Redress Scheme
1st Floor
Premiere House
Elstree Way
Borehamwood
WD6 1JH